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answers to common questions.
Commonly Asked Questions:
End of Year Checklist
How can a family log in using Educator Center?
How do families find their child's Usage & Progress dashboard?
How do families redeem a student code?
Getting Started with My Math Academy
Getting Started with My Reading Academy
I’m experiencing buffering or other stability issues. What should I do?
Questions by Role or Product
Administrators
Resources to Engage Families
What recourses are available to help admins support at-home usage and family engagement?
School Year Rollover & My Math Academy Migration
End of Year Checklist
How do I pause or update my roster for the summer?
My Math Academy Migration FAQ
My Math Academy and My Reading Academy web launch
System Setup and Onboarding
I’m an administrator that purchased My Math Academy and My Reading Academy for my organization. How do I get started?
Where can I find training on the Educator Center?
How do I invite teachers to access the Educator Center?
Roster Management
How do I add a Class in the Educator Center?
How can I restore a user's account that has been previously Archived through the Educator Center?
How do I add a Teacher in the Educator Center?
How do I add a school to my roster through the Educator Center?
How can I move students from one class to another?
Where can I find a history of past roster uploads in the Educator Center?
See all 19 articles
Product Licensing
What is a product license?
What is the difference between distributing and assigning a product license?
How do I assign licenses to students in the Educator Center?
How do I distribute licenses to administrators in the Educator Center?
How do I see the licenses I've distributed to lower levels of my organization in the Educator Center?
What do the different license statuses mean?
See all 8 articles
Account Management
How do administrators change the language for a student?
How do I update my email address to log in if I am a Teacher or Administrator?
How do I log into the Educator Center?
How do I create and manage administrator accounts through the Educator Center?
What do the different settings mean in the Educator Center?
How do I reset my Educator Center password?
Dashboards
How do I monitor usage across my organization in the Educator Center?
How can I see data for different levels of my organization through the Educator Center?
How can I view metrics for my cohort of schools in the Educator Center?
Teachers
Getting Started
Using Clever
Using ClassLink
What is the Educator Center?
I still haven't gotten my invitation to the Educator Center, what should I do?
How do I set up my Educator Center account?
How do families switch to a different app on the Educator Center?
How do teachers change the language for a student?
How do my students log in to My Math Academy?
See all 8 articles
Roster Management
How do I add a student to my class?
What information do I need when adding a student to my roster?
How do I edit a student's information?
How do I Archive a student from the Educator Center?
How do I delete a student?
If I delete a student, what happens to their license?
See all 7 articles
Product Licensing
Do I need to assign my students product licenses in the Educator Center?
I can't assign app access to my students with the because it says I do not have enough licenses. What do I do?
How do I invite families to create at-home app accounts through the Educator Center?
Account Management
My student forgot their "Secret Picture" password, what do I do?
How do I log into my My Math Academy teacher account?
How do I reset my password?
How do students switch between their accounts in My Math Academy?
How do I change my students’ “Secret Picture” passcode?
How do I change my password for the Age of Learning products?
See all 7 articles
Dashboards
What information is provided in the Overall Progress view in the Educator Center?
How can I track the progress of specific students?
How do I monitor student progress?
Caregivers
Family Portal
How can a family log in using Educator Center?
How do families find their child's Usage & Progress dashboard?
Clever & Classlink
How can a family log in using Clever?
How can a family log in using ClassLink?
Account Management
How do families redeem a student code?
I am a Caregiver, how can I change my account details?
Product Guides
My Reading Academy
Navigation and Gameplay
Technical Support
Getting Started with My Reading Academy
How does the assessments for My Reading Academy work?
How does adaptability work? Are my students at the right level?
What is My Reading Academy?
What type of learning content is available with My Reading Academy?
My Math Academy
Navigation and Gameplay
Getting Started with My Math Academy
How do assessments determine a child’s level in My Math Academy?
What is adaptive learning in My Math Academy?
How much time should students spend using My Math Academy?
How does My Math Academy teach targeted skills?
What is My Math Academy?
See all 7 articles
ABCmouse
What can we find in the Classroom of ABCmouse?
Is ABCmouse aligned with Common Core Standards?
What does ABCmouse currently offer?
What is ABCmouse?
What is included on the Classroom page of ABCmouse?
What is included with each Learning Path level in ABCmouse?
See all 7 articles
Technical Support
I’m experiencing buffering or other stability issues. What should I do?
What devices are compatible with My Reading Academy?
What devices are compatible with My Math Academy?
What devices should I use with ABCmouse?
I am teacher, why can't I log into My Math Academy nor My Reading Academy
Can we use ABCmouse without internet access?
See all 18 articles
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