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School Solutions Support | Age of Learning
Commonly Asked Questions:
Questions by Role or Product
Administrators
System Setup and Onboarding
Roster Management
Product Licensing
- How can I check for students who are missing licenses or class assignments?
- How do I see how many licenses I have to distribute or assign?
- What is the difference between assigning and distributing a product license?
- How do I assign licenses to students?
- How do I distribute licenses to other Administrators and Teachers?
- How do I see the licenses that have been distributed to lower levels of their organization?
Account Management
- How do I know what I can and cannot do in the Educator Center?
- How do Administrators reset their passwords?
- How do I create Administrator accounts and assign new roles?
- How do I change the email address I log in with?
- How do I log into the Educator Center?
- Can Administrators see the Educator Center in another language, such as Spanish?
Dashboards
- How can I access School-level Growth Reports?
- What are the three categories of program usage tracked on the Usage Dashboards?
- How do I monitor overall student growth on the Progress Dashboard?
- How do I access student usage data?
- How do I use filters on my dashboards to access different views of our data?
- How do I monitor usage across my organization?
Summer School
Resources to Engage Families
New Features and Updates
Teachers
Free Teacher Trials
Getting Started
- How do my students log in to their programs while at school?
- How to log in to the Educator Center with ClassLink
- How to log in to the Educator Center with Clever
- How do Teachers activate their Age of Learning account?
- Getting Started - For Teachers
- What should I do if I didn’t get my Age of Learning account set-up email?
Account Management
- How do I know what I can and cannot do in the Educator Center as a Teacher?
- Why are some students that I rostered not able to log in to the programs?
- How do Teachers reset their passwords?
- What should I do if I scan the wrong QR code badge on a student’s device?
- How do I create and manage groups for my classroom?
- How do my students and I log in using an Age of Learning QR code?
Product Licensing
Dashboards
Product Guides
My Math Academy
- My Math Academy and MTSS: Assisting Teachers, Supporting Students
- My Math Academy Overview
- My Math Academy: 3rd–5th Grade Overview
- What are the minimum technical requirements to access My Math Academy?
- How does My Math Academy pick which lessons to teach?
- Are my students at the right level for My Math Academy?
My Reading Academy
- My Reading Academy, MTSS, and the Science of Reading
- Do you have any standards-based lesson plans for reading?
- My Reading Academy Overview
- My Reading Academy: 3rd–5th Grade Overview
- What are the minimum technical requirements to access My Reading Academy?
- How does My Reading Academy pick which lessons to teach?
My Reading Academy Español
- My Reading Academy Español Overview
- What are the learning objectives supported by My Reading Academy Español?
- Are my students at the right level for My Reading Academy Español?
- How can I track my child’s usage and progress for My Reading Academy Español?
- Why does it say on the Caregiver Center that I was assigned a new product license?
- What does the progress bar in My Reading Academy Español track?