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Search our knowledge base for
answers to common questions.
Age of Learning
Commonly Asked Questions:
- End of Year Checklist
- How can a family log in using Educator Center?
- How do families find their child's Usage & Progress dashboard?
- How do families redeem a student code?
- Getting Started with My Math Academy
- Getting Started with My Reading Academy
- I’m experiencing buffering or other stability issues. What should I do?
Questions by Role or Product
Administrators
Resources to Engage Families
School Year Rollover & My Math Academy Migration
System Setup and Onboarding
Roster Management
- How do I add a Class in the Educator Center?
- How can I restore a user's account that has been previously Archived through the Educator Center?
- How do I add a Teacher in the Educator Center?
- How do I add a school to my roster through the Educator Center?
- How can I move students from one class to another?
- Where can I find a history of past roster uploads in the Educator Center?
Product Licensing
- What is a product license?
- What is the difference between distributing and assigning a product license?
- How do I assign licenses to students in the Educator Center?
- How do I distribute licenses to administrators in the Educator Center?
- How do I see the licenses I've distributed to lower levels of my organization in the Educator Center?
- What do the different license statuses mean?
Account Management
- How do administrators change the language for a student?
- How do I update my email address to log in if I am a Teacher or Administrator?
- How do I log into the Educator Center?
- How do I create and manage administrator accounts through the Educator Center?
- What do the different settings mean in the Educator Center?
- How do I reset my Educator Center password?
Dashboards
Teachers
Getting Started
- What is the Educator Center?
- I still haven't gotten my invitation to the Educator Center, what should I do?
- How do I set up my Educator Center account?
- How do families switch to a different app on the Educator Center?
- How do teachers change the language for a student?
- How do my students log in to My Math Academy?
Roster Management
Product Licensing
Account Management
- My student forgot their "Secret Picture" password, what do I do?
- How do I log into my My Math Academy teacher account?
- How do I reset my password?
- How do students switch between their accounts in My Math Academy?
- How do I change my students’ “Secret Picture” passcode?
- How do I change my password for the Age of Learning products?
Dashboards
Product Guides
My Reading Academy
My Math Academy
ABCmouse
Technical Support
- I’m experiencing buffering or other stability issues. What should I do?
- What devices are compatible with My Reading Academy?
- What devices are compatible with My Math Academy?
- What devices should I use with ABCmouse?
- I am teacher, why can't I log into My Math Academy nor My Reading Academy
- Can we use ABCmouse without internet access?