If you’re an Admin or Teacher using the Educator Center, you may notice that some users have a Licenses option under the Accounts menu — and others don’t. This is normal! Access to the Licenses page depends on your user role and permissions.
Who Can See “Licenses”
The Licenses option is only available to:
District-level administrators whose accounts are linked to the top-level organization, and
Users who have the Manage Licenses permission enabled on their profile.
These users can view seat counts, license start and end dates, and product allocations for all schools in their district.
Who Will Not See “Licenses”
It’s expected that the following users will not see a Licenses option in their menu:
School-level administrators
Teachers
Coaches or instructional leads
These roles can still manage classes, view student progress, and run reports, but they don’t manage license allocations.
If You Believe You Should Have Access
If you are a district administrator but still don’t see Licenses under Accounts:
Confirm that your account is tied to the district organization, not just a single school.
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Contact your Customer Success Manager or Age of Learning Support and request that the
“Manage Licenses” permission be enabled for your account.Be sure to include your name, email address, and organization in the request.
Once that permission is applied, the Licenses option will appear the next time you log in.
Need Help?
If you’re not sure which role your account has, or you can’t locate your district admin, contact our support team for assistance. We’ll confirm your access level and, if appropriate, route your request to enable license visibility.