Here are some of the most common issues districts and schools encounter when using ClassLink for SSO and rostering with our adaptive reading and math programs — and how to fix them.
1. Students or Teachers Not Appearing in the Program
Cause:
The district did not share the “AofL Educator Center” app in ClassLink’s Roster Server.
Fix:
Go to the ClassLink Roster Server and confirm that the AofL Educator Center app is shared with Age of Learning. Include all relevant students, teachers, and classes.
2. Teacher Dashboard Is Blank ("No Students Found")
Cause:
Class-to-student or class-to-teacher associations are missing or incomplete in the shared data.
Fix::
Ensure the roster includes both:
The teacher's relationship to the class
The students’ relationships to the same class
3. Students Unable to Log In or Getting "User Not Found" Errors
Cause:
The student account does not exist due to missing roster data or delayed syncing.
Fix:
Confirm that the student is included in the roster file and that ClassLink’s sync has run successfully.
4. Duplicate Classes or Students
Cause:
Roster data includes inconsistent IDs or class naming conventions, or there has been a mid-year SIS change.
Fix:
Ensure consistent class names and student/teacher IDs. Contact our Customer Care team if duplicate accounts need to be merged.
5. Student Progress Missing or Reset
Cause:
Student was assigned a new Unique Roster ID, causing the system to treat them as a new user.
Fix:
Maintain consistent Roster IDs year-over-year. If needed, contact Support to link prior progress to the correct student.