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Technical Support

  • How to Reset Your Password
  • Teachers Reporting Higher Level Activities for Some Students
  • Educator Center Log-in Issues for Other Roles Like Instructional Coach or Specialist
  • Error 105003: Student Unable to Log In
  • Some Teachers and Caregivers Unable to Log In to Programs with Email and Password
  • Resolved: Missing or Inaccurate Data in Educator Center Dashboards and Reports
  • Why You May See a “Your Connection Is Not Private” Error
  • Resolved: Educator Center and Login Access Restored
  • Some My Math Academy Songs Still Play in English When Student Language Is Set to Spanish
  • Caregiver Dashboard Looks Empty or You See “product=undefined” in the URL
  • Home Account Activation: Fixing Login and Password Sync Errors (Error 100405)
  • Classroom Access: Fixing Error 100405 in My Math Academy and My Reading Academy
  • Students Stuck in Game's Teaching Intro
  • Students Using iPads with iPadOS 16.5–16.7 Stuck on My Math Academy Game
  • Sound Issues on iPads and iPhones
  • Minimum Technical Requirements for the Educator Center
  • iPad Screens Freezing After Finishing Activities in My Math Academy
  • Districts and Schools Options Missing from Educator Center Account Management
  • Educator Center Login and Loading Problems
  • Adaptive Kindergarten Readiness Pilot Project
  • Educator Center: Overnight Outage Delayed Data Updates (Fixed)
  • How can I reset my web browser?
  • General Troubleshooting Overview
  • Current Status of Age of Learning Products and Systems
  • Minimum Technical Requirements for Age of Learning Solutions for Schools
  • I can’t log into my account
  • What should I do if I didn't get my Age of Learning account set-up email?
  • How can I help my students who aren’t on the class login page and can’t log in?
  • How do I add a shortcut on my computer desktop or my device’s home screen?
  • How do I clear my web browser’s cookies and cache?
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