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School Solutions Support | Age of Learning
Commonly Asked Questions:
Questions by Role or Product
Administrators
System Setup and Onboarding
- Getting Started: Administrator Checklist
- Purchasing Our Solutions for Schools and Districts
- How Roles and Logins Work in Educator Center
- Troubleshooting Educator Account Activation
- Educator Center Getting Started: a Quick Start to Setting Up Your Organization
- Back-to-School Overview
Roster Management
Product Licensing
- Error 105003: Student Unable to Log In
- How Student Licensing Works: Automatic vs. Manual
- How to Check for Students Missing Licenses or Class Assignments
- See How Many Licenses You Have to Distribute or Assign
- Assigning vs. Distributing Product Licenses
- Assigning Licenses to Manually Added Students
Account Management
- Educator Center Log-in Issues for Other Roles Like Instructional Coach or Specialist
- Changing Teacher and Admin Login Emails for the Educator Center and Programs
- How Roles and Logins Work in Educator Center
- Why You May Not See “Licenses” in the Accounts Menu of the Educator Center
- End-of-Year Checklist for Administrators
- How do I know what I can and cannot do in the Educator Center?
Dashboards
- How to Read and Understand Growth Reports
- Mastery AI Assistant: AI-Driven Lesson Plans for Teachers
- Using Cohorts Feature to View and Compare Data for Student Groups
- Why can't I see any reports as an Admin?
- How can I access School-level Growth Reports?
- What are the three categories of program usage tracked on the Usage Dashboards?
Summer School
Resources to Engage Families
School+
New Features and Updates
Teachers
School+ Accounts
Getting Started
- 2026 Summer Learning Series for Pre-K Teachers
- Pre-K Readiness in My Math Academy and My Reading Academy
- Educator Center Log-in Issues for Other Roles Like Instructional Coach or Specialist
- Understanding the Student Hub in My Math Academy and My Reading Academy
- Why a Student Sees an “Error ID” Page When Trying to Open a Program
- Troubleshooting Educator Account Activation
Account Management
- Changing Teacher and Admin Login Emails for the Educator Center and Programs
- Why You May Not See “Licenses” in the Accounts Menu of the Educator Center
- Understanding What You Can and Cannot Do in the Educator Center as a Teacher
- Why Rostered Students May Not Be Able to Log in to Programs
- Resetting Your Password as a Teacher
- What to Do if You Scan the Wrong QR code Badge on Student’s Device
Product Licensing
Dashboards
- Pre-K Readiness in My Math Academy and My Reading Academy
- How to Read and Understand Growth Reports
- Using the Learner Activity Report to Track Usage Goals
- Mastery AI Assistant: AI-Driven Lesson Plans for Teachers
- How can I see a growth report for an individual student?
- How can I access Growth Reports for my Class?
Caregivers
Getting Started
- How to Redeem Your Child’s Code and Activate Your Home Account
- Unfinished Caregiver Activation: How to Complete Your Setup
- Troubleshooting Caregiver Center Activation and Log-In Issues by URL
- Caregiver Dashboard Looks Empty or You See “product=undefined” in the URL
- Troubleshooting Caregiver Account Activation
- Homeschool Quick Start Guide
Account Management
Caregiver Center
- How to Log in to Your Caregiver Center and Math and Reading Programs from Home
- Monitoring Your Child’s Progress
- Troubleshooting Caregiver Center Activation and Log-In Issues by URL
- What to Do If Your Caregiver Dashboard Looks Empty or You See “product=undefined” in the URL
- Caregiver Dashboard Didn’t Load, Login Error, or "Already Redeemed" (product=undefined)
- Unfinished Caregiver Activation: How to Complete Your Setup
Product Guides
My Math Academy
- Understanding the Student Hub in My Math Academy and My Reading Academy
- Classroom Access: Fixing Error 100405 in My Math Academy and My Reading Academy
- Students Stuck in Game's Teaching Intro
- My Math Academy and MTSS: Assisting Teachers, Supporting Students
- My Math Academy Overview
- What are the minimum technical requirements to access My Math Academy?
My Reading Academy
- Understanding the Student Hub in My Math Academy and My Reading Academy
- Classroom Access: Fixing Error 100405 in My Math Academy and My Reading Academy
- Students Stuck in Game's Teaching Intro
- Programs Not Loading on Some iPads Running Latest iPadOS Update
- How does My Reading Academy teach targeted skills?
- My Reading Academy, MTSS, and the Science of Reading
My Reading Academy Español
- My Reading Academy Español Overview
- What are the learning objectives supported by My Reading Academy Español?
- Are Students at the Right Level in My Reading Academy Español?
- How can I track my child’s usage and progress for My Reading Academy Español?
- Why does it say on the Caregiver Center that I was assigned a new product license?
- What does the progress bar in My Reading Academy Español track?