The products and programs offered by Age of Learning School Solutions—My Math Academy, My Reading Academy, My Reading Academy Español, Educator Center, and Caregiver Center—are all web- and browser-based, and therefore the most common technical issues that users encounter are related to their internet connection, Wi-Fi and other network connections, web browser issues, and sometimes device compatibility issues. The following categories cover the great majority of issues that users may occasionally face and provide simple, actionable steps you can follow to work towards a resolution.
- Internet/Network and Browser Troubleshooting
- Log-In Troubleshooting
- Clever and ClassLink Troubleshooting
- Placement Test Tips and Troubleshooting
- Known Issues
Internet/Network and Browser Troubleshooting
If you are experiencing issues such as pages not loading, blank screens, programs or videos freezing, buffering, loading and connection errors, or poor video or game quality, we recommend that you follow the troubleshooting steps below in the order they are listed.
After completing each step, try using the program you were having trouble with to see if your issue has been resolved. If these steps do not resolve your issues, please reach out to us via the Chat in the lower-right corner of this screen or submit a ticket here. You can also view the known issues that we are currently working on to fix.
You can click on the links below for specific instructions on your device.
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Run a systems compatibility check: This automatic scan will make sure your device and connection meet all minimum requirements to run our programs. (See our minimum technical requirements for more details.)
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Check our System Status website: We continually monitor our systems and promptly report whether they are fully operational or experiencing issues that could impact you.
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Fully close and re-open your web browser: Start by fully exiting the website you having trouble with (and all other tabs or windows in the background), and then try opening the web browser again.
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Perform a power cycle: Turn off your device (and your modem and router, if applicable). Wait a few minutes, and then power back up.
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Check your connection: Run a speed test to ensure your internet/network connection is up to speed.
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Check that you’re on the right network: Occasionally, classroom computers and devices may connect to a “Guest” network or other nearby network with lower bandwidth or other issues that would be resolved by switching back to your school/district’s approved network/Wi-Fi.
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Test other websites on your device: If you notice similar issues when you visit other websites, it is more likely that you are experiencing poor internet/network connectivity. Contact your internet service provider or IT staff for more information on improving your connection.
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Check for browser updates: Make sure your device web browser has been updated.
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Clear your browser cache and data: You can typically clear the cache/data via your device’s Settings menu. This step removes temporary files to help free up needed space. Click here for links to instructions for your browser.
Log-In Troubleshooting
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Where to log in: There are only two URLs you need to know to log in: Go to https://login.ageoflearning.com/ to log in to any of our adaptive Schools programs: My Math Academy, My Reading Academy, My Reading Academy Español. Go to https://educate.aofl.com/ to log in to the Educator Center (the same URL will log families into the Caregiver Center).
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Check for invalid login credentials: Your username is your full email address provided by your school or organization. Check that the Caps Lock is off (passwords are case-sensitive). Verify you are using your school-assigned email and there are no typos when you enter it.
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Check that you have been rostered and assigned a license: If you are not yet rostered, you won't be able to log in anywhere. If you are rostered but don't have a license, you won't be able to log in to the program you are missing a license for. We recommend speaking to your administrators to verify if they have completed all rostering and have assigned or distributed valid product licenses to you using your correct email address.
- Reset your password: If you’re certain that your email is correct but can't remember your password, use this Password Reset Request page to choose a new password. Note: If you are not yet rostered, are not using the email address you were rostered with, or enter your email address incorrectly, you will not receive the password reset email.
Other helpful log-in articles:
- Logging students in with Clever or ClassLink
- Logging students in with a QR code
- What to do if you scan the wrong QR code badge on a student’s device
Clever and ClassLink Troubleshooting
Schools that roster with an SSO such as Clever or ClassLink sometimes experience rostering, log-in, or other issues that originate with the SSO. A good first step if you are using Clever or ClassLink is to check the status page for the program:
- ClassLink Status page: https://status.classlink.com/
- Clever Status page: https://status.clever.com/
- Rostering with Clever
- Rostering with ClassLink
Placement Test Tips and Troubleshooting
Placement Reports are generated based on each student’s Placement Test, which is the first 10 - 20 minutes (depending on grade level) of play in each program. Pre-K students are an exception: they do not take a Placement Test.
- Student Placement Progress at a Glance
- How You Know a Placement Report Is Available
- When You May Need to Wait for a Report
- Most Common Issues
- Other Issues
- Understanding Placement Reports
- Can You Reset a Student’s Placement Test?
- Will Placement Tests Be Reset for the New School Term?
Known Issues
The Age of Learning Support team publishes this list of issues that have been reported about our products. We regularly update the list to reflect the current status of known issues, the addition of any new issues, and the removal of older and resolved issues.