If you encounter difficulties preventing you from logging into My Math Academy or My Reading Academy, it’s possible that the issue originates from one of the following factors.
Invalid Login Credentials
If you encounter the error message Invalid Username or Password while attempting to log in, it indicates that the email address and/or password you entered is incorrect. A helpful hint is your login details for Educator Center, My Math Academy, and My Reading Academy are identical. Make sure to use the same username and password across these platforms.
Please also ensure that you’ve entered the accurate login credentials by reviewing the following:
- Email: Your username is your full email address provided by your school or organization.
- Check Caps Lock: Passwords are case-sensitive. Make sure your Caps Lock is turned off, and you're entering uppercase and lowercase letters correctly.
- Verify Email: Double-check that you've entered your email address accurately. Sometimes, a simple typo can lead to login failures.
- Password Reset: If you’re certain that your email is correct but still can't remember your password, consider using the "Forgot Password" option on the login page. This will guide you through the process of resetting your password.
It’s possible that you were not given a license for that product. We recommend speaking to your administrators to verify if they have assigned or distributed product licenses.
Other Errors and Loading Issues
If you’re unable to move past the login screen because of technical issues, like an unresponsive page or general error message, try these basic troubleshooting steps for your product: