If you encounter difficulties preventing you from logging in to the Educator Center or our programs (My Math Academy, My Reading Academy, or My Reading Academy Español), it’s possible that the issue originates from one of the following:
- Invalid Login Credentials
- Account Status: Not Rostered, No License
- Using App Instead of Log-in Web Page
- Other Errors and Loading Issues
Invalid Login Credentials
If you encounter the error message Invalid Username or Password while attempting to log in, the most likely reason is that the email address and/or password you entered is incorrect.
Also, remember to use the same login credentials (email address and password) when signing in to the Educator Center or our adaptive programs: My Math Academy, My Reading Academy, and My Reading Academy Español. For our programs, you only need to log in once with your email address and password at https://login.ageoflearning.com/, and you can then choose which program you‘d like to use.
Please ensure that you’ve entered the accurate login credentials by reviewing the following:
- School-Assigned Email: Your username is your full email address provided by your school or organization. This will be the same email you used to activate your account.
- Check Caps Lock: Passwords are case-sensitive. Make sure your Caps Lock is turned off, and you’re entering uppercase and lowercase letters correctly.
- Verify Email: Double-check that you've entered your email address accurately. Sometimes, a simple typo (a repeated letter, an extra space, etc.) can lead to login failures.
- Password Reset: If you’re certain that your email is correct but still can't remember your password, use this Password Reset Request page or click the Forgot Password link on the Educator Center login at https://educate.aofl.com/ or our Program Log-In page at https://login.ageoflearning.com/. You will be guided through the process of resetting your password. (Note: if you have not yet been rostered or were rostered with a different email address, you won't get the password reset email.)
Account Status: Not Rostered, No License
If it is early in the school term or your school or district has just started to use Age of Learning programs, it is possible that you are having log-in issues because you have not yet been rostered or given a license for the product that you are have trouble accessing. Later in the year, it is possible that a sudden log-in problem is based on your license expiring.
Teachers may get an error if trying to log in to a program that isn't licensed to their students. Teachers may also be unable to log in to the Educator Center even if they were rostered if they have not been assigned to a class yet.
We recommend speaking to your administrators to verify if they have completed your rostering using your correct email address and have assigned valid product licenses to you and your students if you are a teacher.
Using App Instead of Log-in Web Page
Unless you were explicitly told by your top-level Administrator do download and use an app, our programs should all be accessed by logging in from our Program Log-In page at https://login.ageoflearning.com/ with an up-to-date web browser. Trying to use a downloaded app instead of the official web-based versions of the programs will lead to log-in errors, usability and program stability problems, and dashboard problems.
Other Errors and Loading Issues
If you’re unable to move past the login screen because of technical issues, like an unresponsive page or general error message, try these basic troubleshooting steps: