The Age of Learning Support team publishes this list of issues that have been reported about our products. We regularly update the list to reflect the current status of known issues, the addition of any new issues, and the removal of older and resolved issues. (Please be aware that this list may not cover every issue we’re addressing.)
To learn more, report a bug that isn’t mentioned here, or receive one-on-one support, you have the following options:
- Browse Known Issues: Review the list of articles below, and click any link to learn more.
- Submit an Educator Center Ticket: Click the blue Chat button in the lower-right corner of any Educator Center page and submit a ticket.
- Help Center Agent Chat: Click the blue Chat button in the lower-right corner of any Help Center page and chat with a live agent (if available).
ClassLink
My Reading Academy
- My Reading Academy: Students Logging into Wrong Profile When Multiple Tabs Open
- My Reading Academy: Certificates Not Printing Clearly
My Math Academy
- My Math Academy: Program Not Loading on Some Samsung Galaxy A9 Tablets
- My Math Academy: Skills Data Error on Educator Center Homepage
- My Math Academy: Some Students Unable to Sign On via ClassLink
- My Math Academy: Dashboard Not Loading for Some Caregivers
Educator Center
- Educator Center: Teacher Usage Dashboard Display Issue
- Educator Center: Bulk Actions / Export Issues
Frequently Asked Questions
- How does adaptability work?
- Why do students repeat activities?
- What is the student experience during Placement?
- Student Placement Reports: Tips and Troubleshooting