Known Issues – School Solutions Support | Age of Learning

The Age of Learning Support team publishes this list of issues that have been reported about our products. We regularly update the list to reflect the current status of known issues, the addition of any new issues, and the removal of older and resolved issues. (Please be aware that this list may not cover every issue we’re addressing.)

To learn more, report a bug that isn’t mentioned here, or receive one-on-one support, you have the following options:

Browse Known Issues: Review the list of articles below, and click any link to learn more.
Submit an Educator Center Ticket: Click here and submit a ticket.
Help Center Agent Chat: Click the blue Chat button in the lower-right corner of any Help Center page and chat with a live agent (if available).

Educator Center

Educator Center Login and Loading Problems (Fixed)
Educator Center: Districts and Schools Options Missing from Account Management (Fixed)
Educator Center: Dashboard Issues
Educator Center: Overnight Outage Delayed Regular Data Updates (Fixed)
Educator Center: Teacher Usage Dashboard Display Issue (Fixed)
Educator Center: Bulk Actions / Export Issues (Fixed)

iPads

My Math Academy: Some iPads Freezing After Finishing Activities (Fixed)
Programs Not Loading on Some iPads Running Latest iPadOS Update (Fixed)

ClassLink

My Reading Academy

My Reading Academy: Screen Unresponsive on Two Books (Fixed)
My Reading Academy: Error Messages or Loading Issues (Fixed)
My Reading Academy: Certificates Not Printing Clearly (Fixed)
My Reading Academy: Students Logging into Wrong Profile When Multiple Tabs Open

My Math Academy

My Reading Academy Español

My Reading Academy Español: Program Not Loading for Some Students Using ClassLink (Fixed)

Frequently Asked Questions