The Age of Learning Support team publishes this list of issues that have been reported about our products. We regularly update the list to reflect the current status of known issues, the addition of any new issues, and the removal of older and resolved issues. (Please be aware that this list may not cover every issue we’re addressing.)
To learn more, report a bug that isn’t mentioned here, or receive one-on-one support, you have the following options:
- Browse Known Issues: Review the list of articles below, and click any link to learn more.
- Submit an Educator Center Ticket: Click here and submit a ticket.
- Help Center Agent Chat: Click the blue Chat button in the lower-right corner of any Help Center page and chat with a live agent (if available).
Multiple Systems
Mastery Programs (MMA, MRA, MRA-E)
- Teachers Reporting Higher Level Activities for Some Students
- Some Teachers and Caregivers Unable to Log In to Programs with Email and Password
Educator Center
- Missing or Inaccurate Data in Educator Center Dashboards and Reports (Fixed)
- Educator Center Login and Loading Problems (Fixed)
- Educator Center: Districts and Schools Options Missing from Account Management (Fixed)
- Educator Center: Dashboard Issues
- Educator Center: Overnight Outage Delayed Regular Data Updates (Fixed)
- Educator Center: Teacher Usage Dashboard Display Issue (Fixed)
- Educator Center: Bulk Actions / Export Issues (Fixed)
iPads
- Students Using iPads with iPadOS 16.5–16.7 Stuck on My Math Academy Game
- My Math Academy: Some iPads Freezing After Finishing Activities (Fixed)
- Programs Not Loading on Some iPads Running Latest iPadOS Update (Fixed)
ClassLink
- My Reading Academy Español: Program Is Not Loading for Some Students Using ClassLink
- Users Unable to Log in with ClassLink (Fixed)
My Reading Academy
- My Reading Academy: Screen Unresponsive on Two Books (Fixed)
- My Reading Academy: Error Messages or Loading Issues (Fixed)
- My Reading Academy: Certificates Not Printing Clearly (Fixed)
- My Reading Academy: Students Logging into Wrong Profile When Multiple Tabs Open
My Math Academy
- My Math Academy: Some Songs Still Play in English When Student Language Is Set to Spanish
- My Math Academy: Some iPads Freezing After Finishing Activities (Fixed)
- My Math Academy: Usage Dashboards Not Updating Consistently (Fixed)
- My Math Academy: Daily Activity Meters Not Filling Up During Gameplay (Fixed)
- My Math Academy: Dashboard Not Loading for Some Caregivers (Fixed)
- My Math Academy: Program Not Loading on Some Samsung Galaxy A9 Tablets
- My Math Academy: Skills Data Error on Educator Center Homepage
- My Math Academy: Some Students Unable to Sign On via ClassLink
My Reading Academy Español
Frequently Asked Questions
- How does adaptability work?
- Why do students repeat activities?
- What is the student experience during Placement?
- Student Placement Reports: Tips and Troubleshooting