If you’re experiencing issues such as slow loading, buffering, or poor game or video quality while using our Age of Learning product(s), it may be that you have a network problem in your classroom. Here are our top three recommendations:
Run a System Compatibility Check
Because it’s quick, easy, and comprehensive, this is our #1 recommendation, especially if you're just getting started or have recently switched devices or other in-class technology:
This will check to verify that your device meets all our requirements to run various Age of Learning products, in addition to checking your internet speed. Checkmarks mean you are good to go.
If there are any failures (marked with an X), click See Details for a report, and share it with your IT support team.
Run a Speed Test
If you would like to double-check your internet speed, you can run a separate speed test:
- Open a web browser on your computer or other classroom device.
- Go to SpeedTest.net, speedof.me, or any other speed test website .
- Click to run the test and note your download and upload speeds.
While faster is always better, our products require at least the following minimum speeds to function well in your classroom:
- Minimum download speed of 5MB per second
- Minimum upload speed of 2MB per second
If you expect to see better results than what is reported in the speed test, you can contact your internet service provider (ISP) or IT department for more insight and assistance.
Check that You’re on the Right Wi-Fi Network
Occasionally, classroom computers and devices may inadvertently connect to a “Guest” Wi-Fi network or other nearby network with lower bandwidth or other network issues that will degrade your classroom experience.
While we can’t tell you what your school’s approved Wi-Fi network will be called, if you see that it says “Guest” or has another name that’s clearly not affiliated with your school (such as a nearby business), that’s a sure sign that you’re on the wrong one and need to switch back to your school/district’s approved Wi-Fi network.
The exact names and steps will differ depending on your device and operating system, but, in general, you will want to go to Settings or Preferences, then Network or Internet, and then Wi-Fi to see what network you are connected to. If you’re on a computer and see the Wi-Fi icon at the top of your screen, you can typically just click on it and see the network name.
If you are unsure what Wi-Fi network that should be or need help doing that on your devices, we suggest that you contact your IT support team.