My Math Academy and our other adaptive Age of Learning school solutions are effective and reliable. But the process of rostering large educational organizations; sending out and redeeming program activation emails; assigning licenses; and users accessing the programs on an enormous range of devices, operating systems, and browsers, plus different network connections, can mean that some users will experience a problem at some point. We'll cover the most common issues and what you can do to quickly and easily resolve them (or prevent them from occurring in the first place).
- Missing Set-Up Step(s)
- Log-In or Password Issues
- Loading, Connection, and Program Performance Issues
- App vs. Browser Issues
- Trusted Websites, Domains, and Email Whitelist for Firewalls and Filters
Missing Set-Up Step(s)
There are a number of things that need to happen before you can log in and use My Math Academy. The good news is that they are typically only done once around the start of the school year (or whenever your school started using our programs).
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You Need to Be Rostered: You (or your child if you are a Caregiver) need to have been added to our platform by an Administrator in your organization. Educators will need to have had their school-related email address added, as well.
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You Need to be Sent an Account Activation Invitation: An Administrator or Teacher needs to have sent you an invitation to set up an account with us. For Teachers and Admins, that will usually be via email. For Caregivers, it is mostly via email but Students may be given a printed invitation to bring home.
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You Need to Have Activated Your Account: Teachers and Admins activate their accounts by clicking on a link in the account set-up email invitation, entering their email, and choosing a password (which will be used to log into all programs). Caregivers will typically activate their at-home accounts in the same way by clicking the link in an email invitation. See this article for help activating an account at home.
- Students Need a Valid License Assigned for Each Program: If a Student has not been assigned an active license for a specific program, neither they or their Caregivers will be able to log in to that program and will get a login error message (though it will not specify a missing license). Note: having an assigned, active license for one program (e.g., My Reading Academy) does not mean you have one for another program (e.g., My Math Academy); you need a license for every program you want to use. If a student is able to log into one of the programs and not another one, a missing or expired license is one of the more likely issues. Teachers do not get licenses assigned to them but will have access to the programs whenever any student in their class has a license.
Log-In or Password Issues
If you encounter the error message Invalid Username or Password while attempting to log in, the most likely reason is that the email address and/or password you entered is incorrect.
Also, remember to use the same login credentials (email address and password) for all your Age of Learning products: Educator Center, My Math Academy, My Reading Academy, and My Reading Academy Español.
Please also ensure that you’ve entered the accurate login credentials by reviewing the following:
- School-Assigned Email: Your username is your full email address provided by your school or organization.
- Check Caps Lock: Passwords are case-sensitive. Make sure your Caps Lock is turned off, and you’re entering uppercase and lowercase letters correctly.
- Verify Email: Double-check that you've entered your email address accurately. Sometimes, a simple typo can lead to login failures.
- Password Reset: If you’re certain that your email is correct but still can't remember your password, use this Password Reset Request page or click the Forgot Password link on the Educator Center login at https://educate.aofl.com/ or our Program Log-In page at https://login.ageoflearning.com/. You will be guided through the process of resetting your password. (Note: if you have not yet been rostered or were rostered with a different email address, you won't get the password reset email.)
See these Password Reset Troubleshooting tips.
Loading, Connection, and Program Performance Issues
If a white page loads in your web browser when you are in the Educator Center, we recommend that you simply click your browser's Reload/Refresh button. In most cases, that's all you need to do to get the Dashboard or other Educator Center pages to load completely
If you are experiencing any of the following issues, we recommend that you follow the troubleshooting steps below in the order they are listed.
- Stuck on the Welcome screen
- Stuck on a white, blue or black screen
- A generic loading error
- Buffering issues
- Connection errors
- Freezing videos/games
- Poor video/game quality
After completing each step below, try using the program you were having trouble with to see if your issue has been resolved. If these steps do not resolve your issues, please contact us. You can also view the known issues that we are currently working on to fix.
You can click on the links below for specific instructions on your device.
Troubleshooting Steps
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Check compatibility: Make sure your device meets all minimum requirements. Keep in mind that some devices require more than the minimum OS to run smoothly. For example, iOS 16 is the minimum for Apple mobile devices, but if you are using an iPad newer than the 5th generation, you should update your iOS beyond that.
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Test other websites on your device: If you notice similar issues, it may be due to poor connectivity. Contact your internet service provider or school/district IT team for more information on improving your connection.
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Close extra browser tabs, especially running MMA: Having multiple tabs open impacts performance in general; having our programs open in multiple tabs can lead to additional technical difficulties. It is important to make sure that students do not have My Math Academy running in more than one tab on the same device; this can severely degrade performance of the program.
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Fully close the web browser: Start by fully exiting the website (and all other tabs or windows in the background), and then try opening the web browser again.
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Turn Wi-Fi off and back on: Go to your device Settings, toggle off your Wi-Fi, wait about 10 seconds, and then turn it back on.
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Clear cache and data: You can typically clear the cache/data via your device’s Settings menu. This step removes temporary files to help free up needed space.
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Perform a power cycle: Turn off your device (and your modem and router, if applicable). Wait a few minutes, and then power back up.
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Check your connection: Run a speed test on your device and ensure it meets the minimum requirements.
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Check that you’re on the right network: Occasionally, classroom computers and devices may connect to a “Guest” network or other nearby network with lower bandwidth or other issues that would be resolved by switching back to your school/district’s approved network/wifi.
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Check for browser updates: Make sure your device web browser has been updated.
- Reset your browser settings to default: Restoring default settings often improves browser performance and is a smart choice if you’ve tried our previous troubleshooting recommendations. You should, however, check in with your IT/technology department if you are not sure that it is allowed in your organization or if IT needs to make all changes. Here's the simple process for Chrome:
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- In the top-right corner of the Chrome browser, click the 3-dot icon
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- Select Settings from the bottom of the pop-up window.
- Click Reset Settings near the bottom of the left-side menu, then click Restore settings to their original defaults.
- Confirm you would like to reset your browser by clicking the Reset settings button.
Learn how to reset other browsers...
- In the top-right corner of the Chrome browser, click the 3-dot icon
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Check compatibility: Make sure your device meets all minimum requirements. Keep in mind that some devices require more than the minimum OS to run smoothly. For example, iOS 16 is the minimum for Apple mobile devices, but if you are using an iPad newer than the 5th generation, you should update your iOS beyond that.
App vs. Browser Issues
My Math Academy is designed to be accessed using a web browser—such as Chrome, Firefox, and Safari—from our program login page at https://login.ageoflearning.com/. If you are trying to access My Math Academy via an app that you downloaded and are experiencing problems (you may not be able to log in at all), you should switch to a web browser and log in from https://login.ageoflearning.com/ (unless your district has explicitly instructed you to use a My Math Academy app).
Trusted Websites, Domains, and Email Whitelist for Firewalls and Filters
The following list of URLs and website and email domains should be added to your “whitelist” for firewalls, security filters, content filters, or any other filters or blockers that may block access to our products:
- *.ageoflearning.com
- *.educate.aofl.com
- *.mymathacademy.com
- *.myreadingacademy.com
- eendesk.com (For use supporting in platform chat feature)
- educate@Aofl.com
- educate@email.ageoflearning.com
- @learn.ageoflearning.com
- @mymathacademy.com
- @myreadingacademy.com
- @aofL.com
- @ageoflearning.com
- @reports.ageoflearning.com
Supporting Ports (if Applicable)
Ports 80 and 443 should be allowed to support use of all Age of Learning products.