Error Code 105003 occurs when a student attempts to log in but does not have an active license assigned for the product they’re trying to access (such as My Math Academy or My Reading Academy).
You might see this error when a student logs in using a QR code, but the cause of the error is not the QR code itself. The error code only indicates that the student’s account is not currently licensed for the program and is just as likely to occur during logins with an email address and password.
Why this happens
This error is most commonly caused by one of the following:
The student’s account is not currently licensed for the program they are trying to access.
The license term has not started yet or has already expired (check the license's expiration date).
The student was not included in the roster data shared via Clever, ClassLink, or manual CSV upload.
The product flag for that student was missing or incorrect during rostering.
How to fix it
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Check the student’s license status
If you are using manual rostering, confirm that the student was included in the upload and marked for the correct product (e.g., MMA or MRA).
If you are using Clever or ClassLink, ensure the student is part of a shared class and that the sharing rules include the appropriate product access.
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Confirm your license is active
Make sure your district’s or school’s license for the product is active and covers the current academic term.
If you're not sure what your license includes, your Customer Success Manager can help.
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Need help?
Reach out to your Customer Success Manager or submit a help request here. We’re happy to help verify enrollment and resolve any data issues.
Note for Clever and ClassLink users
If your school or district uses a third-party rostering system (like Clever or ClassLink), please remember:
All student updates must be made in the rostering platform and synced.
Manual edits made directly in the Educator Center will be overwritten during the next sync.