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Technical Support

  • Can we use ABCmouse without internet access?
  • I’m experiencing buffering or other stability issues with ABCmouse. What should I do?
  • What devices should I use with ABCmouse?
  • Does ABCmouse have a list of websites I should whitelist for our school network?
  • Should I fully close the ABCmouse app?
  • ABCmouse Troubleshooting: How do I perform a power cycle?
  • ABCmouse Troubleshooting: How do I check for app and system updates?
  • How do I test my internet connection?
  • How do I clear my browser cache?
  • How do I uninstall or reinstall the ABCmouse app?
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