The most likely reasons that students not listed on your Class Login page can’t access our products are that they need to be added to your class roster or need to be assigned a product license. But sometimes a simple browser refresh can help. We suggest you follow the steps below.
Check the Roster:
- From the Educator Center, click Accounts, then Manage, then Students.
- Search for your student’s name.
- If they do not appear in your class, add them to your roster.
Check the Product License:
Once you’ve confirmed that your student is in your roster, you should check his or her license status:
- From the Educator Center, click Accounts, then Manage, then Students.
- Click on your student’s name to open the Student Info view.
- Scroll down to the Products section to see if they have a valid product license.
- If they don’t have a product license, contact your administrator to assign a license.
Refresh the Website:
There are times that simply refreshing your web browser (Chrome, Safari, Firefox, etc.) will solve your issue. If you have a recently added student on your roster with a license, but you aren't seeing the student on the Login page, refreshing your browser may update the page and show the new student.
- Sign out of the Classroom Experience / Class Login page.
- Refresh your browser:
- On most computers you can press the F5 key at the top of your keyboard or click the circular Reload arrow on your browser (holding down the Shift or Ctrl keys while clicking the Reload button is sometimes even more effective).
- Most mobile browsers will reload/refresh if you pull down from the top of the screen until you see a circular arrow.
- In some cases, may need to clear your browser's cache/browsing history.
- Sign back into the refreshed Class Login screen.
Contact Us:
Still experiencing this issue? We are here to help! Talk to our team using the chat widget or submit a ticket.