We are actively working to resolve several issues related to Dashboard Reports for our programs. If you've encountered similar problems or have more insights, please don’t hesitate to reach out. Your feedback is vital for our ongoing efforts to enhance our programs, ensuring a seamless and enjoyable learning experience for all users.
Filters not displaying usage by grade level
Description: The usage data filtering system is not allowing educators to view usage by grade level. Dashboard users attempting to filter data by grade level have reported that the filter fails to apply and the data remains unchanged.
Issue status: Investigating
Students appear in multiple categories in the Class Summary Report
Description: Students in several classes have been erroneously listed in multiple readiness categories, including “Far Behind,” “Behind,” and “On Track” within the Class Summary Report, which has hindered the accurate assessment of student progress.
Issue status: Investigating
Usage Tracker shows reduced progress in minutes the following day
Description: Educators have reported a discrepancy in usage tracking data. Specifically, the dashboard has displayed fewer minutes of program usage the day after students were actively using the program.
Issue status: Investigating