Archiving and deleting a user—a school, class, teacher, or student—are two very different actions in the Educator Center.
- When you archive any user, that account is simply moved to the Archived section (like putting it in storage), where you can still access their records from your account.
- Deleted users are permanently removed from your account. Please note: deleting cannot be undone.
Educator Center User Status
In the Educator Center, click on Accounts, select Manage, and then Schools, Classes, Teachers, or Students to see if their current status is Active or Archived. The default view will be Active and show you all the active users; click the Archived tab to seen any archived users. You will not see users who have been deleted already.
- Active: Schools, Classes, Teachers, and Students with an Active status can access our programs based on their license and redemption status.
- Archived: Schools, Classes, Teachers, and Students who have been Archived no longer have access to our programs but can be restored by an administrator. Once restored, they will continue to have their previous product history and redemption status.
- Deleted: You will not see these users, because they have been fully removed from the Educator Center and can no longer be restored by administrators. If the user is re-added with their email or ID, they will be treated as a new user.